Professional Skills

Enhance your career with my comprehensive range of business English courses and resources focused on professional skills. From networking techniques to meeting skills, these resources are designed to help you succeed in your professional endeavours.

Politely Say No to Extra Work

How to Politely Say No to Extra Work or Requests Without Damaging Relationships

Politely Say No to Extra Work – Introduction We all have that colleague who complains about the amount of extra work that their boss pushes on to them. The thing they tend to forget is that there are two people involved here: the one that asks and the one that says yes. Saying no to […]

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Business Vocabulary Networking Professional Skills Teamwork
Say No Professionally

How to Say No Professionally Without Sounding Rude

Say No Professionally – Introduction Saying “no” at work can feel uncomfortable – especially if you’re worried about sounding negative, unhelpful, or even rude. But knowing how to say no clearly and politely is a crucial communication skill. It helps you protect your time, maintain healthy boundaries, and build respect – all without damaging your

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Business Vocabulary Networking Professional Skills
Apologise Professionally at Work

How to Handle Misunderstandings and Apologise Professionally at Work

Apologise Professionally at Work – Introduction Misunderstandings happen – even between the most experienced professionals. A missed message, a poorly worded email or an incorrect assumption can easily lead to confusion or conflict. How you respond can either make the situation worse – or build trust and credibility. In this article, you’ll learn how to

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Business Vocabulary Networking Professional Skills
Manage Conflict at Work

How to Manage Conflict at Work Using Diplomatic Language

Manage Conflict at Work – Introduction Conflict in the workplace is natural. People have different ideas, priorities and working styles. But how you handle those conflicts can either build respect – or damage relationships. That’s why knowing how to use diplomatic language is such a powerful professional skill. In this article, you’ll learn how to

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Business Vocabulary Networking Professional Skills
Last-Minute Changes

How to Handle Last-Minute Changes at Work Without Stressing or Offending Others

Last-Minute Changes – Introduction Last-minute changes are common in many workplaces, whether it’s a sudden shift in a deadline, a meeting reschedule or a change in project scope. How you respond can show your professionalism – or damage your working relationships. This article will give you practical English phrases and strategies to handle unexpected changes

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Business Vocabulary Professional Skills Teamwork
Clarify Misunderstandings at Work

How to Clarify Misunderstandings at Work Without Creating Conflict

Clarify Misunderstandings at Work  – Introduction Misunderstandings happen in every workplace. Whether it’s a confusing email, unclear instructions or a conversation where something was misheard, it’s important to clarify things without damaging relationships. The way you respond can either build trust or lead to tension. This article gives you practical ways to clarify misunderstandings in

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Business Vocabulary Professional Skills Teamwork
Polite and Diplomatic English

Polite and Diplomatic English: Handle Difficult Conversations at Work

Polite and Diplomatic English – Introduction Navigating challenging conversations at work – whether it’s giving feedback, addressing misunderstandings or refusing a request – requires more than just clear language. It also takes tact, professionalism and emotional intelligence. That’s where polite and diplomatic English comes in. In this article, you’ll learn how to communicate difficult messages

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Business Vocabulary Networking Professional Skills
Show Appreciation

How to Show Appreciation and Say ‘Thank You’ Professionally at Work

How to Show Appreciation at Work – Introduction Saying “thank you” is more than just polite – it’s a powerful way to build trust and strengthen your professional relationships. In many English-speaking workplaces, a simple show of appreciation can boost morale, improve collaboration and help you stand out as someone who is both respectful and

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Networking Professional Skills
Politely Decline Social Invitations

How to Politely Decline Social Invitations at Work

Politely Decline Social Invitations – Introduction In a professional setting, social invitations – whether for after-work drinks, birthday lunches or team-building activities – are common. These events can be excellent for building workplace relationships, but not everyone wants or is able to attend. Declining politely is a key skill that helps you maintain respect and

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Networking Professional Skills
How to Build Rapport with Your Manager

How to Build Rapport with Your Manager and Senior Leaders in English

How to Build Rapport with Your Manager – Introduction Building strong relationships with your manager and senior leaders is one of the most important – and often overlooked – ways to grow your career. When your English isn’t perfect, it can feel even harder to speak up, ask questions or connect personally with someone more

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Networking Professional Skills
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